Live Chat: connect with clients in real time
Deepser’s Live Chat module gives you a centralized, fast solution for communicating with customers in real time and facilitates your Customer Service support. In times of need, you will always be there for your user.
Clients that trusted us
Nobody likes waiting.
Being able to communicate with humans in Support Live Chats makes all the difference in the user experience. When our clients need us, we must be there: listening to them, understanding their issue, and providing a quick and complete answer for a quick problem resolution. Chat bots, for now, have yet to surpass us.
Deepser supports communication with your users.
Live Chat and Widget for your website
One of the benefits of Deepser Live Chat is the widget integration that offers users the ability to chat with your team directly from your website. A unique convenience for providing immediate responses, engaging visitors and not miss a single user.
Centralize all communications in one place.
Assign requests to the most qualified staff.
Share files via real-time chat: videos, images, documents.
Organize and moderate discussion groups.
Customize the widget: customize each Chat with your brand colors and use it with various domains.
Internal Chat with team members
The working team can also take advantage of our Live Chat to collaborate quickly and efficiently:
Avoid sending long email threads.
Organize channels: create discussion groups and assign moderators.
Save private notes: take notes and save them directly in chat.
Optimize teamwork team.
The Live Chat module is included in the license:
Starter
Plus
Enterprise
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.