Improve employee experience with more efficient HR services
Deepser simplifies the day-to-day activities managed by Human Resources. Internal requests and documents are brought together in one environment, while repetitive steps follow rules defined by the company. The HR team works more consistently and gives employees clearer experience.
Clients that trusted us
Every request reaches the right person from the start
The Service Desk allows HR to collect and manage every case without relying on scattered emails or conversations that are difficult to retrieve.
A single point of access: Employees always know where to submit a request, while the HR team receives everything in one environment.
Automatic assignment: Each case is routed to the right person based on predefined rules.
Faster approvals: Leave and time-off requests follow a defined process, without relying on manual follow-ups.
A complete history: Every update remains linked to the request and can be retrieved whenever needed.
Processes tailored to your organization: Deepser adapts to the way your company already works and makes HR processes easier to manage.
Clearer data to improve internal services
Dashboards and reports turn the HR team’s daily work into easy-to-read information. Managers can see where requests are concentrated and identify which processes need more attention.
An up-to-date overview: Real-time data shows workloads and the status of activities.
Role-based access: Each manager only sees the information available for their role.
Scheduled reports: Reports are sent automatically to the right people.
Data ready for integration: Collected information can be connected to the company’s Business Intelligence tools.
Immediate export: Data can be downloaded in CSV or Excel format.
The right answers are already available
The Knowledge Base brings policies and procedures together in an easy-to-access space. Employees find what they need more quickly, while the HR team receives fewer repetitive questions.
Content available at any time: Policies and HR documents remain accessible whenever employees need them.
Easier search: Information can be found without knowing the exact name of the document.
Dedicated areas: Content can be organized by audience or topic.
Controlled updates: Only authorized users can edit published information.
Configurable visibility: Each group can access only the materials relevant to them.
A simpler connection between employees and HR
The User Portal gives every employee a personal space to interact with the HR team. Requests can be submitted and tracked without having to find the right contact every time.
HR services always available: Employees can access HR services even when the team is not directly available.
Requests under control: The status of every request remains visible through to completion.
A personalized experience: Each user sees content relevant to their profile.
Automatic updates: Notifications appear directly on the portal, without the need for repeated follow-up.
A recognizable company identity: The interface can be customized to reflect the organization’s brand and structure.
Choose the right license for your needs.
If you wish to provide a memorable customer service and foster synergy among colleagues, Deepser is the right solution for you, and all is available from the Starter license. If you need the Live Chat, simply upgrade to the Plus license.
Thanks to Deepser, you will be able to streamline workflows so much that other departments in your organization will want to try it too. The good news is that the Starter license already includes many benefits for other departments at the same affordable price.
Take your organization to the next level with Deepser
Try free demoPricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.