Manage more clients without expanding your operations
Deepser is the multi-client ITSM platform designed for Managed Service Providers that wants to increase operational capacity without increasing costs. Bring service delivery, SLAs and asset management into one environment while automating workflows and standardizing processes across every contract.
360° vision
control over every client’s ticket, assets and contracts
1 platform
more operational capacity with fewer tools to manage
Cloud·​OnPrem
choose where to host your data at no extra cost
100%
flexible
adapt the platform to your processes, not the other way around
Clients that trusted us
Improve the profitability of every client you manage
More capacity for your team
Automation and intelligent workflows eliminate repetitive tasks, allowing your team to handle more requests without compromising SLAs.
A service model for every contract
Configure processes and SLAs for each contract while keeping management centralized and fully under control.
Data that creates new opportunities
Tickets and assets remain connected to contracts, giving your sales team a clear view of usage and renewal dates so they can identify upselling opportunities in advance.
FROM OPERATIONS TO MANAGEMENT
One platform to manage your entire business
Technical Team
Automate assignments and recurring activities while managing more requests through an up-to-date view of each client’s infrastructure and services.
Sales Team
Use operational data to identify underused services and emerging needs, building renewals and commercial proposals around actual usage.
Customer Support
Reduce average response times and provide personalized portals with shared procedures and Knowledge Base content to increase self-service.
Purchasing
Connect requests and purchases to the relevant assets, keeping availability and costs within the same operational workflow.
Management e Direzione
Controlla ore erogate, SLA e costi per valutare la redditività di ogni cliente e prendere decisioni basate su dati aggiornati.
Finance and Administration
Automate billing schedules and processes by linking delivered activities to the commercial terms defined in each contract.
ONBOARDING
Onboard new clients without starting from scratch
Create reusable configurations and adapt them to the operational requirements included in each contract.
Configure the model
Define workflows and service levels for a specific type of offering.
Customize
Adapt the model according to the services purchased and the agreed SLAs.
Launch the service
Onboard the client in minutes without repeating configurations that have already been tested.
INTEGRATIONS FOR MSPs
From monitoring to resolution in one workflow
Automated alert-to-ticket conversion
Turn monitoring alerts into complete tickets that already include the client, the affected asset and the technical information required for diagnosis.
Asset & CI sync
Import endpoints and devices from RMM or UEM platforms, keeping your CMDB and inventory aligned with the infrastructure you manage.
Integrated remote support
Start remote support sessions directly from the ticket or asset without interrupting the technician’s workflow.
Stand out in a market where support is no longer enough
Clients are looking for a partner that provides continuity and transparency throughout every interaction. Book a demo and see how to build a service experience that strengthens customer trust and helps your MSP stand out.
Try free demoCERTIFICATIONS
Deepser is certified to internationally recognized standards
BEST CUSTOMER
SUPPORT
MOST RECCOMENDED
ISO 27001
ISO 9001
GDPR
Feedbacks from our clients
Read how our customers improved productivity and performance with Deepser.
Based on 57 reviews
FAQ
Is Deepser available on premise and in cloud?
Yes, it is available both on premise and cloud. The choice is yours. The two versions, on premise and cloud, have the same features and cost per license.
Do you back up data?
Absolutely. All backups are included in the license fee.
Is support included in the price?
Support can be requested by accessing the 24/7 Customer Portal. Support for configurations, modifications, training, and custom developments is handled with Support packages on an hourly basis. The online Academy can also be accessed 24/7, free of charge. System upgrades, periodic backups and bug fixes are included in the cost of the license.
Where are servers located?
For European clients, servers are in Europe, in compliance with European Union laws on GDPR. Servers located in non-EU countries can be used upon request.
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Get a platform that matches your ambitions
See how much more value you can generate when your technology moves at the same speed as your business.
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