The evolution of your Service Desk starts with Deepser AI Studio
Deepser brings together the best of helpdesk and ITSM software on the market in a modular solution that adapts to your needs and optimizes support, sales, and IT management processes. With AI integrated into workflows, it supports teams and makes business activities more efficient. It’s the Italian solution you’ve been looking for.
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AI integrated into the right tool to achieve better results
With Deepser, you work in a single environment that adapts to your way of operating and allows you to manage services with greater control and continuity. Artificial intelligence, integrated into workflows through AI Studio, supports teams in their daily activities and makes processes smoother, helping you improve performance without adding complexity.
Deepser was created to simplify your work with the support of AI
Our all-in-one, low-code/no-code, ITIL-compliant Service Management software adapts to any type of business to manage and optimize work processes. With integrated artificial intelligence, it supports teams in daily activities and improves operational efficiency, helping you build a tailored solution while maintaining a clear overview to achieve your business goals.
AI supporting your workflows
With workflows and the support of artificial intelligence, you can simplify daily tasks and improve process management, with a direct impact on time and productivity.
AI-powered customer support
With full helpdesk features already included and the support of artificial intelligence, you can manage requests more quickly and deliver better service.
Manage your database and IT infrastructure
You can monitor, organize, link and centralize your company’s IT resources in a database. Categorizations are fully customizable. Integrations to communicate between modules are included.
Manage clients and sales
You have tools to manage relationships with your clients, collaborate with colleagues, comply with contracts, and show the full range of services or products you offer to whoever you wish.
All of our modules are entirely customizable to suit your needs.
We can customize:
Fields: there are hundreds available but if need be, you can easily create new ones;
Ticket Forms: they can be different for each category and include fields;
Grids: decide what and how information needs to be displayed;
Multiple SLAs: define parameters to be used for each service, client and more;
User Portal: you can customize it based on the logged user or client and their enabled services;
Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.
Workflows: unlimited, configure them according to your business needs and processes;
What Deepser offers
These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.
Customization
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
scalability
The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.
Dedicated PM support
If you wish, we will support you during startup and configuration phases with a dedicated Project Manager to apply best practices, train you and save you time.
On premise and in the cloud
To meet the needs of the market, we have created solutions with a good features/price ratio.
more features, affordable pricing
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
ISO 27001 certification
We are certified and strictly adhere to best practices for an information security management system.
Great usability for agents and end-users
We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.
Automations
To optimize workflows, automation is indispensable. Simply set them up and magic is done.
Deepser was created to simplify your work with the support of AI
Our all-in-one, low-code/no-code, ITIL-compliant Service Management software adapts to any type of business to manage and optimize work processes. With integrated artificial intelligence, it supports teams in daily activities and improves operational efficiency, helping you build a tailored solution while maintaining a clear overview to achieve your business goals.
How we work
Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.
1
FIRST MEETING
We have a first meeting to get to know you and understand the pains and needs to be solved.
2
DEMO
We present a customized demo with the functionalities that may suit your needs.
3
PLAN DEFINITION
Based on your requirements, together we define the right plan for you with the modules and number of agents.
4
CONFIGURATION
We are available to assist you in configuring Deepser according your indications.
5
AFTER SALES
Once your Deepser is configured, we will always be available and offer continuous support to you.
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.
FAQ
Is Deepser available on premise and in cloud?
Yes, it is available both on premise and cloud. The choice is yours. The two versions, on premise and cloud, have the same features and cost per license.
Do you back up data?
Absolutely. All backups are included in the license fee.
Is support included in the price?
Support can be requested by accessing the 24/7 Customer Portal. Support for configurations, modifications, training, and custom developments is handled with Support packages on an hourly basis. The online Academy can also be accessed 24/7, free of charge. System upgrades, periodic backups and bug fixes are included in the cost of the license.
Where are servers located?
For European clients, servers are in Europe, in compliance with European Union laws on GDPR. Servers located in non-EU countries can be used upon request.
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