SLA: agreements that make all the difference
Service Level Agreements are of strategic importance to any type of organization. With Deepser’s SLA module, you can manage agreements efficiently, containing management costs and ensuring the trust of your customers.
Clients that trusted us
Delays do not depend on you alone.
With a formal contract, you can have clarity on the terms you stipulated, but it takes more than that to track timelines and predict delays before they happen. This way, you will always offer excellent and timely services, and in case of problems, communicate them quickly to your clients, in full transparency.
Deepser helps you comply with agreements.
Measure time, anticipate peaks
With the SLA module you configure and customize calendars to manage workdays and vacations by branch or customer, assigning each activity a target to meet service levels.
Do you risk incurring penalties? With Deepser you know in advance because it calculates timers per second on metrics you define. All of this is scalable and customizable to your organization’s specific needs.
Configure and customize working calendars.
Calculate the timing of deliveries and interventions.
Anticipate work peaks and predictable delays.
Keep all your SLAs at your fingertips
With a flexible web interface, you have an overview of the SLAs. Deepser is among the few software that also allows you to apply service levels to other resources to better monitor them.
Apply SLAs to devices as well: monitor obsolescence or efficiency.
Manage goals granularly: monitor delays in responses or resolutions according to different contracts.
Keep customers updated: export the work log to the management and service reports to inform your customer of the time spent.
Take a global look: with a flexible web interface, you have an overview of the SLAs of all your activities.
The SLA module is included in the license:
Starter
Plus
Enterprise
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.