Privacy Policy

of www.deepser.com

This Application collects some Personal Data from its Users.

Owner and Data Controller

Deepser s.r.l.
Via Luigi Dalla Via 3/B, Torre A, int. 12, Schio(VI), Italy
VAT No. / C.F / P. IVA / R.I. IT 04232140246
Tel: +39 0445 538231

Owner contact email: [email protected]

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: email address, password, Cookies, Usage Data, Data communicated while using the service, first name, last name, Email, various types of Data and Invoicing information.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
• provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which the Owner is subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Analytics, Interaction with support and feedback platforms, Heat mapping, Session recording, Interaction with social networks and external platforms, SPAM protection, Displaying content from external platforms, Hosting and backend infrastructure, Remarketing and behavioral targeting, Data transfer outside the EU.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

CONTACTING THE USER

Contact form (this application)
By filling in the contact form with their own data, the user consents to their use for requests for information, quotation, or other requests defined by the form header.
Personal Data collected: email address, first name, phone number, company name and various types of Data.

Mailing List or Newsletter (This Application)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: email address.

Contact by phone (This Application)

Users who provided their telephone number may be contacted for commercial or promotional purposes connected to this Application, as well as to satisfy requests for support.
Personal Data collected: telephone number.

ANALYTICS PROTECTION FROM SPAM HOSTING AND BACKEND INFRASTRUCTURE HEAT MAPPING AND SESSION RECORDING

The heat mapping services are used to identify which areas of a page are subject to the passage of the cursor or click of the mouse in order to detect which of them attract the most interest. These services allow to monitor and analyze traffic data and are used to keep track of User behavior.
Some of these services may record sessions and make them available for later viewing.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a heat mapping and session recording service provided by Hotjar Ltd.
Hotjar respects the generic “Do Not Track” headers. This means that the browser can tell the script not to collect any data from the User. This is a setting that is available in all major browsers. Further information on the opt-out from Hotjar can be found here.
Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.
Place of treatment: Malta – Privacy Policy.

INTERACTION WITH EXTERNAL SOCIAL NETWORKS AND PLATFORMS DISPLAYING CONTENT FROM EXTERNAL PLATFORMS REMARKETING AND BEHAVIORAL TARGETING

Further information about Personal Data

We don’t sell or rent Users’ Data to any third parties for any purpose. The only uses of Data are those highlighted in this policy. Users are the only owner of their Data and can request modification or deletion at any time.

DATA TRANSFER OUTSIDE THE EU

The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.
Users can inquire with the Owner to learn which legal basis applies to which specific service.

Another legal basis for the transfer of data to third countries (this Application) When no other legal basis is applicable, Personal Data may be transferred from the EU to third countries only under one of the following conditions:

• the transfer is necessary to execute a contract between the User and the Owner or pre-contractual measures taken at the request of the User;
• the transfer is necessary to conclude or execute a contract stipulated in the interest of the User by the Owner and another natural or legal person;
• the transfer is necessary for reasons of public interest;
• the transfer is necessary to ascertain, exercise or defend a legal claim;
• the transfer is necessary to protect the vital interests of the Data Subject or other persons, when the Data Subject is physically or legally unable to give consent. In such cases, the Data Controller will inform the User on the applicable legal basis to the concrete transfer via this Website.

Personal Data collected: various types of Data.

Transfer of Data from the EU and / or Switzerland to the United States on the basis of the Privacy Shield (this Application)

When this is the legal basis, the transfer of Personal Data from the EU or Switzerland to the United States is based on the EU – US or Switzerland – US Privacy Shield Agreement.
In particular, Personal Data are transferred to subjects who have self-certified themselves in the framework of the Privacy Shield and therefore guarantee an adequate level of protection for the data transferred. The services involved in the transfer of data are listed in the respective sections of this document. Among them, those who adhere to the Privacy Shield can be identified by consulting the relative privacy policy or by checking the status of their registration on the official Privacy Shield list.
The rights of Users under the Privacy Shield are described in an updated form on the website of the United States Department of Commerce.
The transfer of Personal Data from the EU or Switzerland to the United States to persons not (more) registered in the Privacy Shield is only admissible under another valid legal basis. Users can request information from the Owner regarding these legal bases.
Personal Data collected: various types of Data.

Transfer of Data to countries that guarantee European standards (this Application)

When this is the legal basis, the transfer of Personal Data from the EU to third countries takes place on the basis of an adequacy decision adopted by the European Commission. The European Commission adopts adequacy decisions with reference to individual third countries which it considers to guarantee a level of protection of Personal Data comparable to that established by European legislation on the protection of Personal Data. The User can view the updated list of adequacy decisions on the website of the European Commission.
Personal Data collected: various types of Data.

Transfer to third countries based on consent (this Application)

When this is the legal basis, the transfer of Personal Data from the EU to third countries takes place only when the User has expressly consented to such transfer after being informed about the risks due to the absence of an adequacy decision and the adequate guarantees adopted.
In such cases, the Data Controller informs Users and obtains their consent through this Website.
Personal Data collected: various types of Data.

Transfer to third countries on the basis of standard contractual clauses (this Application)

When this is the legal basis, the transfer of Personal Data from the EU to third countries takes place on the basis of standard data protection clauses adopted by the European Commission.
In such cases, the recipients of the Data have agreed to process the Personal Data in compliance with the levels of protection provided for by the legislation. Users can request further information by contacting the Data Controller at the ends indicated in this document.
Personal Data collected: various types of Data.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Application uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.