Back
Back
Back

Workflow: management of all your processes

Simplifying the management of daily activities has become a priority. By adopting a low-code/no-code workflow solution such as Deepser, you can standardize processes while making a decisive improvement on several fronts.

Workflow builder · visual canvasDrag a block…
No CodeLow Code
0
lines of code
Flow tree · blocks
no codelow code
T
Trigger
Conditionif / else
AI Actionclassify
Approvalarea manager
script()
+ add blockdrag here
AI
Describe the step, AI builds it
Visual editor · same flow, zero deployFlow published
Blocks in the flow0
Built byBusiness analyst
Low code escape hatchscript · REST · SQL

Clients that trusted us

Vargroup logo
Bepower logo
Generali logo
Maticmind logo
Università Ca'Foscari logo
Università Ca'Foscari logo

Don’t get lost in manual processes.

Carrying out processes manually unfortunately leaves more room for human error and slowdowns. Digitizing them with a workflow system results in marked improvement on all fronts: quality and efficiency, standardization, productivity, and safety in all phases of management processes.

Deepser helps you optimize your work.

Automate work processes

Deepser’s Workflow module gives you a clear view of your business processes and allows you to quickly configure them with a visual, intuitive and easy-to-use tool.

It automates repetitive tasks and speeds up procedures, reduces manual steps, and eliminates redundant tasks that can slow down work. It is a great benefit for both employees and customers, with a view to increasing productivity and improving service quality.

Manage approvals such as automatic contract expirations and renewals, acquisitions and divestitures of company assets, and hiring.

Assign and schedule tasks, automate Task creation, and manage periodic maintenance.

Integrate real-time data with popular enterprise apps such as CRM, ERP, email, IoT to make it available to business resources.

Scaling up services and simplifying inter-enterprise automation to respond to changes and ensure your business continuity.

Automation · running processes
3 workflows live · no code
1
Requestportal · email · API
2
Approvalrule based routing
3
Tasksassigned automatically
4
Closedlogged & measured
AI
AI on every runRequest routed to Facility team
SLA at 80% · escalation sent
Steps executed today0
Rules edited in the visual editor, live in secondsProcess closed
Manual work removed0
Handovers automated0%
IntegrationsERP

Accuracy, speed and customization

Deepser is an advanced flow management tool that also offers ITSM and ESM capabilities to enable your company to deliver a better service experience to customers and employees, from IT management to HR, Customer Care and Administration.

Intuitive Interface: to quickly create digital streams and choose from many preconfigured actions.

Service automation: planning activities, assigning tasks, integrating data-all in real time.

Instant support for your users.

Accuracy · speed · customizationValidating fields…
Accuracy
Required fieldsok
Cost center matchok
Missing approverAI fixed
Speed
Avg execution2,8 s
Steps per minute0
Customization
Form fields14 · custom
Approval matrixby amount
NotificationsTeams · mail
Low code, when you need itoptional
AI
AI checks every field before the step runs
99,4% accuracy
Data entry errors−92%
Changes without dev0%
Time to change a rule2 min

Optimizations for all departments.

Workflow for Customer Service

Simplify manual customer service management processes.

Automate procedures to deliver support.

Resolves critical situations quickly.

Deepser workflow for Customer Service

Workflow for the IT department

Ensure continuity of service by scheduling activities according to time of use.

Reduce operating costs.

Improve risk management.

Optimize performance.

Deepser workflow for the IT department

Workflow for the Purchasing Department

Simplify manual management processes such as purchase requisitions, purchase order, transport document.

Automatically assign tasks to relevant business roles.

Manage payments, deadlines and contracts.

Deepser workflow for the Purchasing Department

Workflow for C-Suite and Management

Visibility on business processes, so it becomes easy to plan for greater results.

Real-time data tracking.

Optimization of communication among all business departments.

Deepser workflow for C-Suite and Management

Workflow for Human Resources

Simplify manual management processes such as requests and approvals.

Monitor deadlines such as contract renewals.

Control access, leave and vacation time.

Deepser workflow for Human Resources

Workflow for the Legal Department

Streamline the processes of risk control and management and internal and external compliance.

Keep track of every step in the workflow.

Deepser workflow for the Legal Department

The Workflow module is included in the license:

Starter

Plus

Enterprise

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant

Dashboard & Report – Customizable

Calendar with Microsoft 365 & Google Calendar

User Portal

CRM

Board Kanban

Task Management

SLA Management

API – unlimited requests

$ 36

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter

CMDB – Unlimited Assets

CMDB Graph Views

IT Asset Manager

IT Monitoring

Contract Management

Password Manager

Knowledge Base

Service Catalog

Live Chat

$ 49,50

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Enterprise

For larger companies

Everything in Plus

Workflows & NoCode/LowCode

Approvals & Stages

Scheduled Maintenance

Sales & Invoicing

Inventory & Warehouses

Project Management & Gantt View

Customer Satisfaction & Surveys

Marketing

Module Creator

Business Intelligence

AI Studio

Contact us to define business needs and number of agents.

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

View all features

Reviews

“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”

Marco B.

Information Technology and Services

“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”

Sofia L.

Health, Wellness and Fitness

“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”

Daniele T.

Computer Networking

Try free demo

If you’re not ready to make a choice, here’s a gift for you!

Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.

Work with us

Access the Resource

Complete the form to get immediate access.

Compare all features

Feature
Starter
Plus
Enterprise
Service & Ticketing
Service Management
Incident Management
Issue Management
Request Management
Problem Management
Change Management
Customizable Service Types
Help Desk
Manage Priority/Urgency
Manage Status
Multi-Level Customizable Categorization
Routing Rules
Request Assignment
Customizable Service Desk Queues
Reminders
Escalation Rules
Multichannel Communication
Email Ticketing
Unlimited Email Integrations
Automatic Email Notifications
Customizable Email Templates
Call Center Management
CTI Integration
Time Tracking
Worklog Activities & Reports
Internal Comments
Comments To Users
Pre-Defined Quick Replies And Macros/Templated Responses
Ticket Relationship Mapping
Custom Ticket Templates
Multiple Ticket Templates & Template Rules
Ticket Export
Task Automation
To Do List
Tasks For Maintenance Scheduling And Activity Planning
Visual Calendar And Progress
Split Activities To Multiple Users
Customizable Task Types
Customizable Task Templates And Fields
SLA
Multiple Service Level Agreements Policies
Custom Work Calendars
Custom Unlimited Metrics
Custom Unlimited Goals
Business Rules Management
Reminders And Notifications
Escalations For Sla Violation
Escalations To Prevent Sla Violation
Marketing
Conversions Management
Ads Campaigns Management
UTM Parameteres Tracking
Performance Monitoring
Advanced Collaboration
Changes Tracking
Sales
Catalog: Product Management
Catalog: Simple Products & Grouped Products
Catalog: Product Types and Visibility
Catalog: Related Products
Tax Management
Tax based on Country
Multiple taxes
Currency: Multiple Currency
Currency: Automatic Currency Rate Updates
Currency: Quotes & Orders with different currencies
Price List: Multiple Price List Management
Price List: Catalog Price List Rules & Priorities
Price Lists based on Account
Quotation Management
Quotation templates
Order Management
Order templates
Create Orders from Quotations
Invoice Management
Invoice templates
Create Invoice from Orders
Create Invoice from Tickets
Create Invoice from Products
Shipment Management
Shipment templates
Create Shipment from Orders
Calendar
Visual Calendars
Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.
Integration with Microsoft 365 & Google Calendars
ITAM
IT Asset Manager With Auto-Discovery
Asset Lifecycle Management
Job Rules To Automatically Assign Assets To Companies/Users
Remote Collectors For Segregated Networks
Windows Agent
Agentless Discovery With Multiple Protocols
Monitoring
Software Manager: Auto-Detect Of Installed Software
Ip Address Manager With Subnets Auto-Discovery
Remote Control With Teamviewer
Remote Control With Anydesk
Remote Control With Splashtop
Integrations
Unlimited Ldap Integrations
LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)
Import Users From LDAP
Import Groups From LDAP
Azure AD
SAML & OAuth2.0
SSO – Single Sign On
SSO Linked With Ldap Integration
Import – Powerful Native Tool
Import – Unlimited Customizable Imports
Export – Excel/Csv/Pdf Exports
Integration – Connector For External Integrations
API – Powerful Rest API
Open Source Library For Api Integration
Telephone Switchboards Via CTI
Dashboard
Real Time Html5 Dashboards
Dashboards Panels With Group Permissions
Unlimited Customizable Dashboards
Reports
Pre-Defined Reports
Unlimited Customizable Reports
Scheduled Email Reports
Grids
Massive Actions For Multiple Updates
Excel/Csv Export
Granular Visibility Permissions
Miscellaneous
Watchers Users
Multicompany
Multidepartment
Supervisor Users
Global Search On All Entities
Unlimited Custom Fields
Customizable Branding
Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.
Customizable Form Templates
Granular Visibility For Every Template Field
Customizable Template Rules
Custom Grids
Custom Grids: Easy Configuration With Drag&Drop Tool
Custom Events For Integrations Or Custom Processes
Multifactor Authentication
Multi Language
Flexible And Powerful Permission Management
Flexible User Groups
Customizable User Roles
System Lists With Advanced Permissions And Logic
Unlimited Customizable Lists With Advanced Permissions And Logic
Attachments For Document Storage
Unlimited Attachments With Drag&Drop Management
Attachment Types With Advanced Permissions For Visibility
Multiple Warehouse Management
Warehouse Loads and Unload
Warehouse: Tickets and Worklog integration
Portals
End User Portal
Self-Service Portal
User Registration With Customizable Signup Process
Guest Portal For Non-Registered Users
Cmdb Portal For End Users / Customers
Crm Portal For End Users/Customers
Cms For Guest Portal
Announcement: Type management
Announcement: ITSM Release Management
Announcement: Scheduling
Announcement: Visibility management & permissions
Announcement: Tag categorization and custom sorting
Announcement: Integration with Portal Designer
Chat
Internal Conversations
Internal Conversation Channels
End User Portal Chat
Conversation Channels With Multiple End Users / Customers
Web Widget
Branded Widget Published On Multiple Web Sites
Customization Of The Widget
Customizable Offline Module
Unlimited Simultaneous Chats
File Sending
Activity Hours
Board
Kanban With Entities Integration
Kanban With Free Forms
Contract
Integrated Worklogs
Purchase Orders Management
Suppliers Management
Contracts In Hours & Quantity
Contracts Workflows
CRM
Account Management (Customers, Providers, Suppliers, Partners, Etc.)
Contact Management (Leads, Prospects, Contacts, Etc.)
Opportunity Management
Customizable Opportunity Types
Linked With Service Management And Contracts
Sales Pipeline Management
Email Crm For Sales Opportunities And Contracts
Address management: Address type management (e.g. location address, billing, shipping, etc.)
Address management: Address association to Accounts, Offices, Warehouses and CMDB
Password Manager
Secure Password Manager With Double Key Encryption
Secure Password Manager Portal For End Users / Customers
Secure Password Manager With Corporate (Shared) Passwords
Secure Password Manager With Private Passwords
Audit Log For Passwords Security
Passwords Linked To All Entities Of The System
Password Manager: Automatic Generation
Password Manager: Strength Checker
Knowledge Base
Multiple Knowledge Bases
Kbs Visibility Based On Groups
Portal Kbs For End Users / Customers
Public Kbs For Non-Logged Users
Kb Linked To Tickets
Kb Linked To Cmdb / Itam
Kb Linked To Crm
CMDB
Unlimited Customizable Ci Object Types
Unlimited Cis
Relations Between Cis
Link With Tickets
Link With Crm And Contracts
Service Catalog Management
Contract Management
License Management
Locations
Link With Itam (Autodiscovery) Module
Planned Activities / Maintenance
Email Cmdb For Devices And Contracts
Graph view relations
Graph view layout & dynamic loading
Module Creator
Create Apps & Custom Modules
Create Custom Forms & Grids
Create End User Portal Custom Modules
Create Custom API
Survey
Customer Satisfaction Survey
Survey Form Visual Designer
Automatic Surveys
Realtime Dashboards
Periodic surveys
Project
Project Management
Auto-scheduling for tasks
Advanced Permissions
Project dependencies and constraints
Project milestones and deliverables
Flow
Approval Request Management
Management Of Approvals By Email
Management Of Approvals From User Portal
Approval Rules Management
Approval Stage Management
Management Of Scheduled Flows
Management Of Automatic Entity Creation
Management Of Automatic Entity Update
Scheduled Maintenance Management
Task Automation Management
Automatic Email Management
No Code / Low Code Platform
Portal Designer
Visual Portal Designer
Frontend Portal Visual Designer
Graphic Widget
Portal Page Management
Group Based Visibility Management
Graphic Widget Customization
Multiple Portals Management
Product Management
Development Task Prioritization
Bug and Fix Tracking
Product Issue Management
Product Backlog Management
Feature Requests Management
Changes Tracking
Task Assignment to Developers

How many agents are on your team?