Knowledge Base: your source of knowledge
Deepser’s Knowledge Base is a database of technical and procedural knowledge. It supports your operators and customers in using your products and services, and in independently solving the most common problems and queries.
Clients that trusted us
Don’t waste time with recurring pains.
With guides, manuals, Frequently Asked Questions (FAQs), and multimedia content, you can empower users, whether they are team members, suppliers, or customers. You control how much autonomy to give based on your typical user and the content you share, so you can intervene only when there is a real need.
Deepser helps educate your users.
Knowledge Base integrated with the Help Desk
With the integration of the two modules, you can structure documentation, link it to tickets, and edit guides quickly, speeding up content production and related updating, via a central Repository.
By being able to leave comments and make changes, there is a mechanism for continuous knowledge sharing and improvement.
Easy search by tags, keywords, intuitive interface.
Most frequent requests resolved independently.
Configures permissions to enable only authorized user groups.
Multiple KB function with diversified KB by theme, service and users.
Instant support for your users.
The Knowledge Base module is included in the license:
Starter
Plus
Enterprise
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.