The AI-powered User Portal that does the work for you
With Deepser’s User Portal, every user has a dedicated space where they can submit requests and track their progress at any time, without repeatedly contacting the team. Access is based on each user’s profile, so everyone sees only what is relevant to them and navigates a fully customizable, easy-to-use environment featuring your brand.
Clients that trusted us
Without a clear history, trust is harder to build
When data and request history are scattered, even a simple request can become frustrating. Deepser brings greater transparency to every stage of service delivery by collecting information in one place that is easy to access. Users can understand what has happened while the team works with more organized information.
A portal built around your organization’s rules
Deepser lets you configure the User Portal based on user profiles and the services available to them. Each person accesses a clear, organized area where they can find what they need and interact with the company through a channel designed to simplify everyday tasks.
Profile-based access for every user: with Deepser you can manage permissions and visibility according to each role, so users only see information related to their area.
An organized Service Catalog: available services can be grouped by category, department or type of request, making the portal intuitive even for occasional users.
Knowledge Base built into the user journey: articles can be linked to specific portal areas, helping users find relevant answers while navigating their dedicated space.
Feedback collected at the right time: Deepser can display personalized surveys after key interactions, turning the user experience into valuable data for improving service quality.
The User Portal module is included in the license:
Starter
Plus
Enterprise
Take your organization to the next level with Deepser
Try free demoPricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.