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When internal operations run smoothly, the whole company moves faster

From onboarding to employee requests, Deepser digitizes processes and organizes workflows to speed up the services managed by HR, Administration, and Facility Management.

Deepser's help desk showing ticketing system with status, assigned user and ticket priority.

Clients that trusted us

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Università Ca'Foscari logo

EMPLOYEE SERVICES

A complete solution for your internal services

Deepser provides customizable modules designed to simplify daily work and solve the most common challenges faced by the teams that keep your organization running.

Service Desk

Centralize internal requests and route them directly to the right department.

Employee Portal

Reduce repetitive questions and give employees direct access to internal services.

Contracts

Avoid missing deadlines and keep contracts and documents under control.

Workflow

Automate approvals and process steps to reduce waiting times and manual work.

Projects

Organize tasks and responsibilities to prevent delays and misalignment.

Report & Business Intelligence

Identify bottlenecks and excessive workloads with up-to-date data.

Knowledge Base

Make procedures and answers immediately accessible while reducing recurring requests.

Chatbot

Answer common questions instantly and reduce the workload across internal departments.

Employee Service Hub (CMDB)

Connect employees with their assigned equipment to simplify internal service delivery.

How many hours do you lose every week chasing a request?

When every step depends on emails and repeated follow-ups, even the simplest activity can slow down entire departments. Deepser connects people and approvals through traceable workflows, freeing teams from manual checks and constant switching between different tools.

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A structured employee journey from day one

Coordinate onboarding, role changes, and offboarding through processes that automatically involve every relevant department.

Clearly defined tasks: every team knows what to do and when to step in.

Traceable steps: responsibilities and progress remain visible throughout the process.

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Every user sees only what they need

Configure roles and permissions to protect company information and provide each employee with experience tailored to their responsibilities.

Role-based access: eliminate unnecessary phone calls and emails.

Protected information: sensitive content remains available only to authorized users.

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Automated approvals with less waiting

AI Agents and intelligent workflows move every request through the right process automatically, reducing the manual intervention needed to complete approvals.

AI Chatbot: searches the Knowledge Base and request history to provide immediate answers and speed up issue resolution.

Tailored processes: each request follows different steps based on the department involved and your company's rules.

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Feedbacks from our clients

Read how our customers improved productivity and performance with Deepser.

4.6/5

Based on 57 reviews

Silvia A.IT Manager

Deepser review

We needed a tool to manage both ticketing and IT inventory. With the licenses we purchased, we can now handle our IT issues easily and efficiently.

Dec 11, 2025

Tommaso P.Manager

Deepser in an Italian university

We initially used the product to manage user support and are now expanding it into other areas. It proved extremely useful when implementing ISO 27001 controls. Asset management was straightforward and highly configurable.

Dec 11, 2025

Gabriele M.System Administrator

Excellent product for organizing workflows.

We use Deepser every day to manage tickets and keep track of our devices. I like how easy it is to use: I can handle a ticket, assign it and follow every stage without losing track of anything. It is highly flexible and integrates well with the other tools we use across the company.

Nov 19, 2025

Ruggiero D.IT Manager

Complete, centralized management

The platform is comprehensive and has enabled us to centralize ticket and asset management. The support team is responsive and always available.

Nov 2025

Andrea B.IT Manager

Organization and SLAs Under Control

A reliable and easy-to-configure tool. It has helped us better organize requests and meet SLAs.

Oct 2025

Daniele T.IT Specialist

Time-saving automations

Excellent experience: an intuitive interface and automations that save us time every day. Highly recommended.

Oct 2025

What Deepser offers?

What sets us apart is also what our customers value most.

NO-CODE CUSTOMIZATION

Deepser offers extensive configuration options, making it easy to customize workflows and environments without technical expertise.

In cloud or on premise

Choose the deployment option that best fits your organization and maintain full control over your data without additional costs.

EXPERT SUPPORT AT EVERY STEP

From implementation to ongoing optimization, our specialists work alongside your team to configure Deepser around your processes and help you get the most from the platform.

Give your internal services the right direction

Tell us what your organization needs, and we’ll show you how Deepser removes the inefficiencies that slow down HR, Administration, and Facility Management every day.

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Compare all features

Feature
Starter
Plus
Enterprise
Service & Ticketing
Service Management
Incident Management
Issue Management
Request Management
Problem Management
Change Management
Customizable Service Types
Help Desk
Manage Priority/Urgency
Manage Status
Multi-Level Customizable Categorization
Routing Rules
Request Assignment
Customizable Service Desk Queues
Reminders
Escalation Rules
Multichannel Communication
Email Ticketing
Unlimited Email Integrations
Automatic Email Notifications
Customizable Email Templates
Call Center Management
CTI Integration
Time Tracking
Worklog Activities & Reports
Internal Comments
Comments To Users
Pre-Defined Quick Replies And Macros/Templated Responses
Ticket Relationship Mapping
Custom Ticket Templates
Multiple Ticket Templates & Template Rules
Ticket Export
Task Automation
To Do List
Tasks For Maintenance Scheduling And Activity Planning
Visual Calendar And Progress
Split Activities To Multiple Users
Customizable Task Types
Customizable Task Templates And Fields
SLA
Multiple Service Level Agreements Policies
Custom Work Calendars
Custom Unlimited Metrics
Custom Unlimited Goals
Business Rules Management
Reminders And Notifications
Escalations For Sla Violation
Escalations To Prevent Sla Violation
Marketing
Conversions Management
Ads Campaigns Management
UTM Parameteres Tracking
Performance Monitoring
Advanced Collaboration
Changes Tracking
Sales
Catalog: Product Management
Catalog: Simple Products & Grouped Products
Catalog: Product Types and Visibility
Catalog: Related Products
Tax Management
Tax based on Country
Multiple taxes
Currency: Multiple Currency
Currency: Automatic Currency Rate Updates
Currency: Quotes & Orders with different currencies
Price List: Multiple Price List Management
Price List: Catalog Price List Rules & Priorities
Price Lists based on Account
Quotation Management
Quotation templates
Order Management
Order templates
Create Orders from Quotations
Invoice Management
Invoice templates
Create Invoice from Orders
Create Invoice from Tickets
Create Invoice from Products
Shipment Management
Shipment templates
Create Shipment from Orders
Calendar
Visual Calendars
Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.
Integration with Microsoft 365 & Google Calendars
ITAM
IT Asset Manager With Auto-Discovery
Asset Lifecycle Management
Job Rules To Automatically Assign Assets To Companies/Users
Remote Collectors For Segregated Networks
Windows Agent
Agentless Discovery With Multiple Protocols
Monitoring
Software Manager: Auto-Detect Of Installed Software
Ip Address Manager With Subnets Auto-Discovery
Remote Control With Teamviewer
Remote Control With Anydesk
Remote Control With Splashtop
Integrations
Unlimited Ldap Integrations
LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)
Import Users From LDAP
Import Groups From LDAP
Azure AD
SAML & OAuth2.0
SSO – Single Sign On
SSO Linked With Ldap Integration
Import – Powerful Native Tool
Import – Unlimited Customizable Imports
Export – Excel/Csv/Pdf Exports
Integration – Connector For External Integrations
API – Powerful Rest API
Open Source Library For Api Integration
Telephone Switchboards Via CTI
Dashboard
Real Time Html5 Dashboards
Dashboards Panels With Group Permissions
Unlimited Customizable Dashboards
Reports
Pre-Defined Reports
Unlimited Customizable Reports
Scheduled Email Reports
Grids
Massive Actions For Multiple Updates
Excel/Csv Export
Granular Visibility Permissions
Miscellaneous
Watchers Users
Multicompany
Multidepartment
Supervisor Users
Global Search On All Entities
Unlimited Custom Fields
Customizable Branding
Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.
Customizable Form Templates
Granular Visibility For Every Template Field
Customizable Template Rules
Custom Grids
Custom Grids: Easy Configuration With Drag&Drop Tool
Custom Events For Integrations Or Custom Processes
Multifactor Authentication
Multi Language
Flexible And Powerful Permission Management
Flexible User Groups
Customizable User Roles
System Lists With Advanced Permissions And Logic
Unlimited Customizable Lists With Advanced Permissions And Logic
Attachments For Document Storage
Unlimited Attachments With Drag&Drop Management
Attachment Types With Advanced Permissions For Visibility
Multiple Warehouse Management
Warehouse Loads and Unload
Warehouse: Tickets and Worklog integration
Portals
End User Portal
Self-Service Portal
User Registration With Customizable Signup Process
Guest Portal For Non-Registered Users
Cmdb Portal For End Users / Customers
Crm Portal For End Users/Customers
Cms For Guest Portal
Announcement: Type management
Announcement: ITSM Release Management
Announcement: Scheduling
Announcement: Visibility management & permissions
Announcement: Tag categorization and custom sorting
Announcement: Integration with Portal Designer
Chat
Internal Conversations
Internal Conversation Channels
End User Portal Chat
Conversation Channels With Multiple End Users / Customers
Web Widget
Branded Widget Published On Multiple Web Sites
Customization Of The Widget
Customizable Offline Module
Unlimited Simultaneous Chats
File Sending
Activity Hours
Board
Kanban With Entities Integration
Kanban With Free Forms
Contract
Integrated Worklogs
Purchase Orders Management
Suppliers Management
Contracts In Hours & Quantity
Contracts Workflows
CRM
Account Management (Customers, Providers, Suppliers, Partners, Etc.)
Contact Management (Leads, Prospects, Contacts, Etc.)
Opportunity Management
Customizable Opportunity Types
Linked With Service Management And Contracts
Sales Pipeline Management
Email Crm For Sales Opportunities And Contracts
Address management: Address type management (e.g. location address, billing, shipping, etc.)
Address management: Address association to Accounts, Offices, Warehouses and CMDB
Password Manager
Secure Password Manager With Double Key Encryption
Secure Password Manager Portal For End Users / Customers
Secure Password Manager With Corporate (Shared) Passwords
Secure Password Manager With Private Passwords
Audit Log For Passwords Security
Passwords Linked To All Entities Of The System
Password Manager: Automatic Generation
Password Manager: Strength Checker
Knowledge Base
Multiple Knowledge Bases
Kbs Visibility Based On Groups
Portal Kbs For End Users / Customers
Public Kbs For Non-Logged Users
Kb Linked To Tickets
Kb Linked To Cmdb / Itam
Kb Linked To Crm
CMDB
Unlimited Customizable Ci Object Types
Unlimited Cis
Relations Between Cis
Link With Tickets
Link With Crm And Contracts
Service Catalog Management
Contract Management
License Management
Locations
Link With Itam (Autodiscovery) Module
Planned Activities / Maintenance
Email Cmdb For Devices And Contracts
Graph view relations
Graph view layout & dynamic loading
Module Creator
Create Apps & Custom Modules
Create Custom Forms & Grids
Create End User Portal Custom Modules
Create Custom API
Survey
Customer Satisfaction Survey
Survey Form Visual Designer
Automatic Surveys
Realtime Dashboards
Periodic surveys
Project
Project Management
Auto-scheduling for tasks
Advanced Permissions
Project dependencies and constraints
Project milestones and deliverables
Flow
Approval Request Management
Management Of Approvals By Email
Management Of Approvals From User Portal
Approval Rules Management
Approval Stage Management
Management Of Scheduled Flows
Management Of Automatic Entity Creation
Management Of Automatic Entity Update
Scheduled Maintenance Management
Task Automation Management
Automatic Email Management
No Code / Low Code Platform
Portal Designer
Visual Portal Designer
Frontend Portal Visual Designer
Graphic Widget
Portal Page Management
Group Based Visibility Management
Graphic Widget Customization
Multiple Portals Management
Product Management
Development Task Prioritization
Bug and Fix Tracking
Product Issue Management
Product Backlog Management
Feature Requests Management
Changes Tracking
Task Assignment to Developers

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