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AI integrated into the right tool to achieve better results

Discover how Deepser's AI features help your team resolve tickets faster and work smarter. Book a free, no-obligation demo tailored to your workflows.

What can you do with Deepser in the manufacturing industry

Engineering Department

You can organize service and maintenance interventions on facilities, assigning priorities and monitoring requests. You can speed up activities with reports created upon interventions.

Transportation and Logistics

Receive customer reports on products and shipments more directly and handle any returns and complaints more proactively.

After Sales

Streamline work with digital management for contracts and interventions. Set the minimum work time duration and provide a complete inventory of spare and machine parts.

Purchasing Department

Optimizing purchases is easy with Deepser because you can smartly manage the demands associated with assets, track deadlines, and keep track of your inventory.

C-suite level & Management

You have a real time overview of assets, contracts, schedules, inventory and every departmental activity with detailed reports where you can identify problems and solutions.

Finance

Deepser integrates seamlessly with ERP. Send automatic deadlines and reminders. Manage paid and billed tasks, and communicate with others.

Perfect flows, centralized information, communication with ease.

In an industry like manufacturing where more and more product and service customizations are taking place, Deepser helps you monitor every company asset, deadlines, and remaining service hours in real time, better organizing plant interventions.

In a single portal, you will have all customer and dealer requests. Full visibility of every business performance and maximum collaboration between departments.

Native integrations with the tools you already use, connected in minutes.

Lots of customizable features such as CRM, Contract Management, Knowledge Base and more.

Deepser is available in Cloud and On Premise.

Support at every step, from onboarding to everyday operations.

Deepser integration with NinjaOne

NinjaOne

Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

RMM
Deepser integration with NinjaOne

NinjaOne

Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

RMM
Deepser integration with NinjaOne

NinjaOne

Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

RMM
Deepser integration with NinjaOne

NinjaOne

Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

RMM

Service Desk: the advanced Help Desk Software that grows with you

Deepser is the all-in-one IT software that allows you to track and categorize tickets, manage support, and match modules to fit your needs. It is so easy to use that your team members will get the hang of it right away.

Deepser's help desk showing ticketing system with status, assigned user and ticket priority.

We are Deepser.

We are project managers with development experience, and developers with multilingual skills. Two souls in constant communication. We are proud to be Italian and we developed Deepser 100% in Italy, the strength of a true Made in Italy product.

We are speed, clarity and precision, both with the product and our clients. We provide answers only after listening to our clients' needs. We are a company, a product, a philosophy and a team. Different skills with a unique vision.

Deepser helps track customer service.

FAQ

Yes, it is available both on premise and cloud. The choice is yours. The two versions, on premise and cloud, have the same features and cost per license.

Absolutely. All backups are included in the license fee.

Support can be requested by accessing the 24/7 Customer Portal. Support for configurations, modifications, training, and custom developments is handled with Support packages on an hourly basis. The online Academy can also be accessed 24/7, free of charge. System upgrades, periodic backups and bug fixes are included in the cost of the license.

For European clients, servers are in Europe, in compliance with European Union laws on GDPR. Servers located in non-EU countries can be used upon request.

Risposta 5

Risposta 6

What can you do with Deepser in the manufacturing industry

Engineering Department

You can organize service and maintenance interventions on facilities, assigning priorities and monitoring requests. You can speed up activities with reports created upon interventions.

Transportation and Logistics

Receive customer reports on products and shipments more directly and handle any returns and complaints more proactively.

After Sales

Streamline work with digital management for contracts and interventions. Set the minimum work time duration and provide a complete inventory of spare and machine parts.

Purchasing Department

Optimizing purchases is easy with Deepser because you can smartly manage the demands associated with assets, track deadlines, and keep track of your inventory.

C-suite level & Management

You have a real time overview of assets, contracts, schedules, inventory and every departmental activity with detailed reports where you can identify problems and solutions.

Finance

Deepser integrates seamlessly with ERP. Send automatic deadlines and reminders. Manage paid and billed tasks, and communicate with others.

All of our modules are entirely customizable to suit your needs.

We can customize:

Fields: there are hundreds available but if need be, you can easily create new ones;

Ticket Forms: they can be different for each category and include fields;

Grids: decide what and how information needs to be displayed;

Multiple SLAs: define parameters to be used for each service, client and more;

User Portal: you can customize it based on the logged user or client and their enabled services;

Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.

Workflows: unlimited, configure them according to your business needs and processes;

What Deepser offers

These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.

Customization

Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.

scalability

The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.

Dedicated PM support

If you wish, we will support you during startup and configuration phases with a dedicated Project Manager to apply best practices, train you and save you time.

On premise and in the cloud

To meet the needs of the market, we have created solutions with a good features/price ratio.

more features, affordable pricing

Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.

ISO 27001 certification

We are certified and strictly adhere to best practices for an information security management system.

Great usability for agents and end-users

We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.

Automations

To optimize workflows, automation is indispensable. Simply set them up and magic is done.

How we work

Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.

1

FIRST MEETING

We have a first meeting to get to know you and understand the pains and needs to be solved.

2

DEMO

We present a customized demo with the functionalities that may suit your needs.

3

PLAN DEFINITION

Based on your requirements, together we define the right plan for you with the modules and number of agents.

4

CONFIGURATION

We are available to assist you in configuring Deepser according your indications.

5

AFTER SALES

Once your Deepser is configured, we will always be available and offer continuous support to you.

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AI integrated into the right tool to achieve better results

Deepser brings artificial intelligence into the tools your team already uses every day, turning routine tickets and requests into faster, more accurate resolutions.

Integration

What integrations do you offer?

Deepser supports numerous integrations with third-party software, and the number of compatible solutions is constantly growing.

Do you integrate with RMM software?

We integrate with many external platforms, including RMM (Remote Monitoring and Management) software and remote control solutions. See the list on the dedicated page.

What integrations do you offer?

Deepser supports numerous integrations with third-party software, and the number of compatible solutions is constantly growing. To view the complete and constantly updated list of available integrations, visit the dedicated page.

Do you integrate with RMM software?

We integrate with many external platforms, including RMM (Remote Monitoring and Management) software and remote control solutions. See the list on the dedicated page.

A unique and custom web portal

Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:

Role-based access: eliminate unnecessary phone calls and emails.

Protected information: sensitive content remains available only to authorized users.

Try free demoRead More >

A unique and custom web portal

Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:

Clear and simple Pricing plans that meet your needs

We offer three packages designed to suit every need. Plans start from 3 seats* and include progressively larger discounts for bigger teams. Need more than 30 licences? Get in touch for a tailored quote. *Seats refers to operators, not end users.

Starter

To start out

Ticketing system complete & ITIL compliant

Dashboard & Report – Customizable

Calendar with Microsoft 365 & Google Calendar

User Portal

CRM

Board Kanban

Task Management

SLA Management

API – unlimited requests

$ 36

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter

CMDB – Unlimited Assets

CMDB Graph Views

IT Asset Manager

IT Monitoring

Contract Management

Password Manager

Knowledge Base

Service Catalog

Live Chat

$ 49,50

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Enterprise

For larger companies

Everything in Plus

Workflows & NoCode/LowCode

Approvals & Stages

Scheduled Maintenance

Sales & Invoicing

Inventory & Warehouses

Project Management & Gantt View

Customer Satisfaction & Surveys

Marketing

Module Creator

Business Intelligence

AI Studio

Contact us to define business needs and number of agents.

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

View all features

The Service Desk module is included in the license:

Starter

Plus

Enterprise

Choose the right license for your needs.

If you wish to provide a memorable customer service and foster synergy among colleagues, Deepser is the right solution for you, and all is available from the Starter license. If you need the Live Chat, simply upgrade to the Plus license.

Thanks to Deepser, you will be able to streamline workflows so much that other departments in your organization will want to try it too. The good news is that the Starter license already includes many benefits for other departments at the same affordable price.

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant

Dashboard & Report – Customizable

Calendar with Microsoft 365 & Google Calendar

User Portal

CRM

Board Kanban

Task Management

SLA Management

API – unlimited requests

$ 36

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter

CMDB – Unlimited Assets

CMDB Graph Views

IT Asset Manager

IT Monitoring

Contract Management

Password Manager

Knowledge Base

Service Catalog

Live Chat

$ 49,50

per month, per agent billed annually

View Price

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

Enterprise

For larger companies

Everything in Plus

Workflows & NoCode/LowCode

Approvals & Stages

Scheduled Maintenance

Sales & Invoicing

Inventory & Warehouses

Project Management & Gantt View

Customer Satisfaction & Surveys

Marketing

Module Creator

Business Intelligence

AI Studio

Contact us to define business needs and number of agents.

Agent refers to those who use Deepser's back-office. For end users it is free.

Try free demo

Discounts for large groups

View all features

Start optimizing your support today

Try Deepser free for 14 days and discover how to optimize your customer support and internal management — no commitment required.

See how easy it is to manage a ticket

Our team is at your disposal

Credit card not required

Request your Free Demo now and discover how to Simplify your Request Management.

Take your organization to the next level with Deepser

Try free demo

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An easier work life can start right now with Deepser!

Clients that trusted us

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Reviews

“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”

Marco B.

Information Technology and Services

“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”

Sofia L.

Health, Wellness and Fitness

“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”

Daniele T.

Computer Networking

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MSP

Head of Service Design & Transition

IT Office

Rispondiamo ai cambiamenti del mercato, favorendo la crescita della produttività e conseguendo un miglior approccio alla gestione dei clienti.

Try free demo

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Compare all features

Feature
Starter
Plus
Enterprise
Service & Ticketing
Service Management
Incident Management
Issue Management
Request Management
Problem Management
Change Management
Customizable Service Types
Help Desk
Manage Priority/Urgency
Manage Status
Multi-Level Customizable Categorization
Routing Rules
Request Assignment
Customizable Service Desk Queues
Reminders
Escalation Rules
Multichannel Communication
Email Ticketing
Unlimited Email Integrations
Automatic Email Notifications
Customizable Email Templates
Call Center Management
CTI Integration
Time Tracking
Worklog Activities & Reports
Internal Comments
Comments To Users
Pre-Defined Quick Replies And Macros/Templated Responses
Ticket Relationship Mapping
Custom Ticket Templates
Multiple Ticket Templates & Template Rules
Ticket Export
Task Automation
To Do List
Tasks For Maintenance Scheduling And Activity Planning
Visual Calendar And Progress
Split Activities To Multiple Users
Customizable Task Types
Customizable Task Templates And Fields
SLA
Multiple Service Level Agreements Policies
Custom Work Calendars
Custom Unlimited Metrics
Custom Unlimited Goals
Business Rules Management
Reminders And Notifications
Escalations For Sla Violation
Escalations To Prevent Sla Violation
Marketing
Conversions Management
Ads Campaigns Management
UTM Parameteres Tracking
Performance Monitoring
Advanced Collaboration
Changes Tracking
Sales
Catalog: Product Management
Catalog: Simple Products & Grouped Products
Catalog: Product Types and Visibility
Catalog: Related Products
Tax Management
Tax based on Country
Multiple taxes
Currency: Multiple Currency
Currency: Automatic Currency Rate Updates
Currency: Quotes & Orders with different currencies
Price List: Multiple Price List Management
Price List: Catalog Price List Rules & Priorities
Price Lists based on Account
Quotation Management
Quotation templates
Order Management
Order templates
Create Orders from Quotations
Invoice Management
Invoice templates
Create Invoice from Orders
Create Invoice from Tickets
Create Invoice from Products
Shipment Management
Shipment templates
Create Shipment from Orders
Calendar
Visual Calendars
Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.
Integration with Microsoft 365 & Google Calendars
ITAM
IT Asset Manager With Auto-Discovery
Asset Lifecycle Management
Job Rules To Automatically Assign Assets To Companies/Users
Remote Collectors For Segregated Networks
Windows Agent
Agentless Discovery With Multiple Protocols
Monitoring
Software Manager: Auto-Detect Of Installed Software
Ip Address Manager With Subnets Auto-Discovery
Remote Control With Teamviewer
Remote Control With Anydesk
Remote Control With Splashtop
Integrations
Unlimited Ldap Integrations
LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)
Import Users From LDAP
Import Groups From LDAP
Azure AD
SAML & OAuth2.0
SSO – Single Sign On
SSO Linked With Ldap Integration
Import – Powerful Native Tool
Import – Unlimited Customizable Imports
Export – Excel/Csv/Pdf Exports
Integration – Connector For External Integrations
API – Powerful Rest API
Open Source Library For Api Integration
Telephone Switchboards Via CTI
Dashboard
Real Time Html5 Dashboards
Dashboards Panels With Group Permissions
Unlimited Customizable Dashboards
Reports
Pre-Defined Reports
Unlimited Customizable Reports
Scheduled Email Reports
Grids
Massive Actions For Multiple Updates
Excel/Csv Export
Granular Visibility Permissions
Miscellaneous
Watchers Users
Multicompany
Multidepartment
Supervisor Users
Global Search On All Entities
Unlimited Custom Fields
Customizable Branding
Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.
Customizable Form Templates
Granular Visibility For Every Template Field
Customizable Template Rules
Custom Grids
Custom Grids: Easy Configuration With Drag&Drop Tool
Custom Events For Integrations Or Custom Processes
Multifactor Authentication
Multi Language
Flexible And Powerful Permission Management
Flexible User Groups
Customizable User Roles
System Lists With Advanced Permissions And Logic
Unlimited Customizable Lists With Advanced Permissions And Logic
Attachments For Document Storage
Unlimited Attachments With Drag&Drop Management
Attachment Types With Advanced Permissions For Visibility
Multiple Warehouse Management
Warehouse Loads and Unload
Warehouse: Tickets and Worklog integration
Portals
End User Portal
Self-Service Portal
User Registration With Customizable Signup Process
Guest Portal For Non-Registered Users
Cmdb Portal For End Users / Customers
Crm Portal For End Users/Customers
Cms For Guest Portal
Announcement: Type management
Announcement: ITSM Release Management
Announcement: Scheduling
Announcement: Visibility management & permissions
Announcement: Tag categorization and custom sorting
Announcement: Integration with Portal Designer
Chat
Internal Conversations
Internal Conversation Channels
End User Portal Chat
Conversation Channels With Multiple End Users / Customers
Web Widget
Branded Widget Published On Multiple Web Sites
Customization Of The Widget
Customizable Offline Module
Unlimited Simultaneous Chats
File Sending
Activity Hours
Board
Kanban With Entities Integration
Kanban With Free Forms
Contract
Integrated Worklogs
Purchase Orders Management
Suppliers Management
Contracts In Hours & Quantity
Contracts Workflows
CRM
Account Management (Customers, Providers, Suppliers, Partners, Etc.)
Contact Management (Leads, Prospects, Contacts, Etc.)
Opportunity Management
Customizable Opportunity Types
Linked With Service Management And Contracts
Sales Pipeline Management
Email Crm For Sales Opportunities And Contracts
Address management: Address type management (e.g. location address, billing, shipping, etc.)
Address management: Address association to Accounts, Offices, Warehouses and CMDB
Password Manager
Secure Password Manager With Double Key Encryption
Secure Password Manager Portal For End Users / Customers
Secure Password Manager With Corporate (Shared) Passwords
Secure Password Manager With Private Passwords
Audit Log For Passwords Security
Passwords Linked To All Entities Of The System
Password Manager: Automatic Generation
Password Manager: Strength Checker
Knowledge Base
Multiple Knowledge Bases
Kbs Visibility Based On Groups
Portal Kbs For End Users / Customers
Public Kbs For Non-Logged Users
Kb Linked To Tickets
Kb Linked To Cmdb / Itam
Kb Linked To Crm
CMDB
Unlimited Customizable Ci Object Types
Unlimited Cis
Relations Between Cis
Link With Tickets
Link With Crm And Contracts
Service Catalog Management
Contract Management
License Management
Locations
Link With Itam (Autodiscovery) Module
Planned Activities / Maintenance
Email Cmdb For Devices And Contracts
Graph view relations
Graph view layout & dynamic loading
Module Creator
Create Apps & Custom Modules
Create Custom Forms & Grids
Create End User Portal Custom Modules
Create Custom API
Survey
Customer Satisfaction Survey
Survey Form Visual Designer
Automatic Surveys
Realtime Dashboards
Periodic surveys
Project
Project Management
Auto-scheduling for tasks
Advanced Permissions
Project dependencies and constraints
Project milestones and deliverables
Flow
Approval Request Management
Management Of Approvals By Email
Management Of Approvals From User Portal
Approval Rules Management
Approval Stage Management
Management Of Scheduled Flows
Management Of Automatic Entity Creation
Management Of Automatic Entity Update
Scheduled Maintenance Management
Task Automation Management
Automatic Email Management
No Code / Low Code Platform
Portal Designer
Visual Portal Designer
Frontend Portal Visual Designer
Graphic Widget
Portal Page Management
Group Based Visibility Management
Graphic Widget Customization
Multiple Portals Management
Product Management
Development Task Prioritization
Bug and Fix Tracking
Product Issue Management
Product Backlog Management
Feature Requests Management
Changes Tracking
Task Assignment to Developers

How many agents are on your team?