AI integrated into the right tool to achieve better results
Discover how Deepser's AI features help your team resolve tickets faster and work smarter. Book a free, no-obligation demo tailored to your workflows.
What can you do with Deepser in the manufacturing industry
Engineering Department
You can organize service and maintenance interventions on facilities, assigning priorities and monitoring requests. You can speed up activities with reports created upon interventions.
Transportation and Logistics
Receive customer reports on products and shipments more directly and handle any returns and complaints more proactively.
After Sales
Streamline work with digital management for contracts and interventions. Set the minimum work time duration and provide a complete inventory of spare and machine parts.
Purchasing Department
Optimizing purchases is easy with Deepser because you can smartly manage the demands associated with assets, track deadlines, and keep track of your inventory.
C-suite level & Management
You have a real time overview of assets, contracts, schedules, inventory and every departmental activity with detailed reports where you can identify problems and solutions.
Finance
Deepser integrates seamlessly with ERP. Send automatic deadlines and reminders. Manage paid and billed tasks, and communicate with others.
Perfect flows, centralized information, communication with ease.
In an industry like manufacturing where more and more product and service customizations are taking place, Deepser helps you monitor every company asset, deadlines, and remaining service hours in real time, better organizing plant interventions.
In a single portal, you will have all customer and dealer requests. Full visibility of every business performance and maximum collaboration between departments.
Native integrations with the tools you already use, connected in minutes.
Lots of customizable features such as CRM, Contract Management, Knowledge Base and more.
Deepser is available in Cloud and On Premise.
Support at every step, from onboarding to everyday operations.

NinjaOne
Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

NinjaOne
Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

NinjaOne
Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.

NinjaOne
Import Locations, Devices, and Organizations into Deepser and automatically generate a ticket when an activity is created in NinjaOne.
Service Desk: the advanced Help Desk Software that grows with you
Deepser is the all-in-one IT software that allows you to track and categorize tickets, manage support, and match modules to fit your needs. It is so easy to use that your team members will get the hang of it right away.

We are Deepser.
We are project managers with development experience, and developers with multilingual skills. Two souls in constant communication. We are proud to be Italian and we developed Deepser 100% in Italy, the strength of a true Made in Italy product.
We are speed, clarity and precision, both with the product and our clients. We provide answers only after listening to our clients' needs. We are a company, a product, a philosophy and a team. Different skills with a unique vision.
Deepser helps track customer service.
FAQ
Is Deepser available on premise and in cloud?
Yes, it is available both on premise and cloud. The choice is yours. The two versions, on premise and cloud, have the same features and cost per license.
Do you back up data?
Absolutely. All backups are included in the license fee.
Is support included in the price?
Support can be requested by accessing the 24/7 Customer Portal. Support for configurations, modifications, training, and custom developments is handled with Support packages on an hourly basis. The online Academy can also be accessed 24/7, free of charge. System upgrades, periodic backups and bug fixes are included in the cost of the license.
Where are servers located?
For European clients, servers are in Europe, in compliance with European Union laws on GDPR. Servers located in non-EU countries can be used upon request.
Domanda 5
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What can you do with Deepser in the manufacturing industry
Engineering Department
You can organize service and maintenance interventions on facilities, assigning priorities and monitoring requests. You can speed up activities with reports created upon interventions.
Transportation and Logistics
Receive customer reports on products and shipments more directly and handle any returns and complaints more proactively.
After Sales
Streamline work with digital management for contracts and interventions. Set the minimum work time duration and provide a complete inventory of spare and machine parts.
Purchasing Department
Optimizing purchases is easy with Deepser because you can smartly manage the demands associated with assets, track deadlines, and keep track of your inventory.
C-suite level & Management
You have a real time overview of assets, contracts, schedules, inventory and every departmental activity with detailed reports where you can identify problems and solutions.
Finance
Deepser integrates seamlessly with ERP. Send automatic deadlines and reminders. Manage paid and billed tasks, and communicate with others.
All of our modules are entirely customizable to suit your needs.
We can customize:
Fields: there are hundreds available but if need be, you can easily create new ones;
Ticket Forms: they can be different for each category and include fields;
Grids: decide what and how information needs to be displayed;
Multiple SLAs: define parameters to be used for each service, client and more;
User Portal: you can customize it based on the logged user or client and their enabled services;
Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.
Workflows: unlimited, configure them according to your business needs and processes;
What Deepser offers
These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.
Customization
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
scalability
The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.
Dedicated PM support
If you wish, we will support you during startup and configuration phases with a dedicated Project Manager to apply best practices, train you and save you time.
On premise and in the cloud
To meet the needs of the market, we have created solutions with a good features/price ratio.
more features, affordable pricing
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
ISO 27001 certification
We are certified and strictly adhere to best practices for an information security management system.
Great usability for agents and end-users
We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.
Automations
To optimize workflows, automation is indispensable. Simply set them up and magic is done.
How we work
Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.
1
FIRST MEETING
We have a first meeting to get to know you and understand the pains and needs to be solved.
2
DEMO
We present a customized demo with the functionalities that may suit your needs.
3
PLAN DEFINITION
Based on your requirements, together we define the right plan for you with the modules and number of agents.
4
CONFIGURATION
We are available to assist you in configuring Deepser according your indications.
5
AFTER SALES
Once your Deepser is configured, we will always be available and offer continuous support to you.
AI integrated into the right tool to achieve better results
Deepser brings artificial intelligence into the tools your team already uses every day, turning routine tickets and requests into faster, more accurate resolutions.
Integration
What integrations do you offer?
Deepser supports numerous integrations with third-party software, and the number of compatible solutions is constantly growing.
Do you integrate with RMM software?
We integrate with many external platforms, including RMM (Remote Monitoring and Management) software and remote control solutions. See the list on the dedicated page.
What integrations do you offer?
Deepser supports numerous integrations with third-party software, and the number of compatible solutions is constantly growing. To view the complete and constantly updated list of available integrations, visit the dedicated page.
Do you integrate with RMM software?
We integrate with many external platforms, including RMM (Remote Monitoring and Management) software and remote control solutions. See the list on the dedicated page.
A unique and custom web portal
Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:
Role-based access: eliminate unnecessary phone calls and emails.
Protected information: sensitive content remains available only to authorized users.
A unique and custom web portal
Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:
Clear and simple Pricing plans that meet your needs
We offer three packages designed to suit every need. Plans start from 3 seats* and include progressively larger discounts for bigger teams. Need more than 30 licences? Get in touch for a tailored quote. *Seats refers to operators, not end users.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
The Service Desk module is included in the license:
Starter
Plus
Enterprise
Choose the right license for your needs.
If you wish to provide a memorable customer service and foster synergy among colleagues, Deepser is the right solution for you, and all is available from the Starter license. If you need the Live Chat, simply upgrade to the Plus license.
Thanks to Deepser, you will be able to streamline workflows so much that other departments in your organization will want to try it too. The good news is that the Starter license already includes many benefits for other departments at the same affordable price.
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Start optimizing your support today
Try Deepser free for 14 days and discover how to optimize your customer support and internal management — no commitment required.
See how easy it is to manage a ticket
Our team is at your disposal
Credit card not required
Request your Free Demo now and discover how to Simplify your Request Management.
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Clients that trusted us
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
MSP
Head of Service Design & Transition
IT Office
Rispondiamo ai cambiamenti del mercato, favorendo la crescita della produttività e conseguendo un miglior approccio alla gestione dei clienti.


