Safer banking processes. Compliance that is always verifiable.
In banking, speed and control must go hand in hand. Deepser helps banks and financial institutions digitize requests, operational workflows and auditable activities, making it easier to meet DORA requirements and manage daily operations with greater security.
Clients that trusted us
Compliance cannot rely on manual checks
For a bank, every activity must be clearly traceable. An issue handled outside an approved process or an authorization that is difficult to retrieve can slow teams down and weaken internal governance.
Deepser turns requests, incidents and procedures into traceable digital workflows. Every step remains linked to the right person, the required information and the rules defined by the organization.
From a DORA perspective, Deepser supports ICT risk management, operational resilience and oversight of technology providers. Incidents, SLAs and corrective actions are monitored in a single environment instead of being scattered across separate tools.
Built-in AI helps users retrieve procedures, historical records and documentation already available in the platform. Teams work with more reliable information and reduce the risk of using outdated content, and the automation reduces repetitive tasks and unnecessary steps. Dashboards and reports help monitor response times, workloads and service levels.
The User Portal gives branches, employees and partners a secure space to submit requests and track their progress. Each profile can access only authorized content, strengthening control over sensitive information.
Deepser is available in the cloud or on-premises.
What Deepser enables in banking
IT Service Management
Manage incidents, access requests and support activities through a platform configured around the bank’s internal rules. SLAs help teams meet priorities and agreed service levels.
DORA and operational resilience
Monitor operational disruptions, recurring issues and ICT activities related to service continuity. Deepser keeps a clear record of the actions taken.
Compliance and audit
Create approval workflows for activities that require oversight. Every step is recorded, making it easier to demonstrate decisions and accountability.
Supplier Management
Monitor agreements, deadlines and service levels across technology providers. Automated notifications help reduce the risks associated with poorly governed ICT third parties.
Branches and back office
Give branch networks a single point of access for submitting requests and checking updates. The back office receives more complete information and spends less time responding to follow-ups.
Knowledge Base and AI
Make procedures, policies and documentation easier to find. AI helps teams retrieve existing content and respond with greater confidence.
Management
View data on open activities, response times and team performance. Management works with organized information and can take action more quickly.
Take your organization to the next level with Deepser
Try free demoReviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
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