The ITSM software for an efficient IT management
Deepser is a modular IT software that gives you the right tools, at a fair price. It helps you better manage your IT infrastructure and so much more. Thanks also to its great usability, migration will be fast, and your colleagues will thank you for it.
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To improve your IT asset management, you need the best tools in the market.
If you are looking for a flexible software to track tickets, automate processes, set measurable targets, get an overview of the situation, link data points, assign tasks to specific team members, and more, you are in the right place! With Deepser you can finally have it all under control in one software, and with a single subscription plan.
Streamline your work with Deepser.
Our all-in-one, low code/no code, ITIL-compliant ITSM software adapts to any type of business in order to manage and optimize your work processes. Deepser is here to help you create a solution tailored to your unique needs and provide you with an overview that will make achieving your business goals easier, and faster.
Manage your IT assets
You can manage all of your company’s IT infrastructure, with asset discovery through auto-discovery scans, automations, integration with Help Desk, centralized repository and much more.
Centralize your IT assets
With the Configuration Management Database module, you can organize all your IT resources and customize the categorization according to your logic. You can also set alerts in case of anomalies.
Comply with customer agreements
You have tools to configure and customize various metrics, to manage timelines and meet agreed service level (SLAs), as well as an overview.
Educate your clients
You can create a knowledge base that collects how-to guides and documentation for your users to be able to provide them with instant help.
Manage your credentials
By adopting Deepser’s Password Manager, passwords are saved and read via dual-key encryption suites to increase your company’s level of security.
Deepser modules are designed to meet the needs of the entire company
With Deepser you can manage the processes of different departments: IT operations, customer support and sales. However, if you are looking just for the Help Desk, the basic license has all the features you need.
All of our modules are entirely customizable to suit your needs.
We can customize:
Fields: there are hundreds available but if need be, you can easily create new ones;
Ticket Forms: they can be different for each category and include fields;
Grids: decide what and how information needs to be displayed;
Multiple SLAs: define parameters to be used for each service, client and more;
User Portal: you can customize it based on the logged user or client and their enabled services;
Portal Designer: you can customize the User Portal with a simple drag-and-drop and add Knowledge Base articles, videos, ticket lists, assets in use, announcements, and more.
Workflows: unlimited, configure them according to your business needs and processes;
What Deepser offers
These are some of the features that are especially appreciated by our customers and that set us apart. In addition, know that we are constantly improving our features and services, thanks to our customers’ requests and feedback because we care about meeting your needs.
Customization
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
scalability
The world is in flux, and we understand growing companies well, which is why we are modular. Our versatility is key to your growth and success.
Dedicated PM support
If you wish, we will support you during startup and configuration phases with a dedicated Project Manager to apply best practices, train you and save you time.
On premise and in the cloud
To meet the needs of the market, we have created solutions with a good features/price ratio.
more features, affordable pricing
Deepser was designed to fit your needs. With our guide, we will show you how to create solutions for each department/office in your company.
ISO 27001 certification
We are certified and strictly adhere to best practices for an information security management system.
Great usability for agents and end-users
We pride ourselves of the fact that Deepser is easy for everyone to use, which is no small feat when selecting a new software.
Automations
To optimize workflows, automation is indispensable. Simply set them up and magic is done.
Deepser is the all-in-one ITSM software to have: it’s modular and low code/no code.
Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.
How we work
Adopting a new ITSM software requires proper care. Here is how we plan on working with you to ensure that the software migration is smooth and done in the shortest possible time.
1
FIRST MEETING
We have a first meeting to get to know you and understand the pains and needs to be solved.
2
DEMO
We present a customized demo with the functionalities that may suit your needs.
3
PLAN DEFINITION
Based on your requirements, together we define the right plan for you with the modules and number of agents.
4
CONFIGURATION
We are available to assist you in configuring Deepser according your indications.
5
AFTER SALES
Once your Deepser is configured, we will always be available and offer continuous support to you.
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.
FAQ
Is Deepser available on premise and in cloud?
Yes, it is available both on premise and cloud. The choice is yours. The two versions, on premise and cloud, have the same features and cost per license.
Do you back up data?
Absolutely. All backups are included in the license fee.
Is support included in the price?
Support can be requested by accessing the 24/7 Customer Portal. Support for configurations, modifications, training, and custom developments is handled with Support packages on an hourly basis. The online Academy can also be accessed 24/7, free of charge. System upgrades, periodic backups and bug fixes are included in the cost of the license.
Where are servers located?
For European clients, servers are in Europe, in compliance with European Union laws on GDPR. Servers located in non-EU countries can be used upon request.
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