When service is the product, every response matters
In the service sector, value comes from the way people and processes work around information. Deepser helps service companies make daily operations easier to understand, so every request follows the right path, and every customer receives updates without having to chase the team.
Clients that trusted us
Customers immediately notice when the organization cannot keep up
In the service sector, internal management and external customer experience are closely connected. A response that differs from the previous one or a history that is difficult to retrieve can create uncertainty, slow down work and weaken the relationship.
Deepser brings operational information together in a controlled environment, where every team can understand what has already happened and which action is needed.
Built-in AI helps retrieve knowledge already available in tickets and the Knowledge Base, reducing the time spent searching for existing answers.
The User Portal gives anyone interacting with the company a clear space to submit requests and track their progress. Each profile only sees the information it needs, while the internal team maintains an organized view of open activities.
Customizable modules such as CRM, Live Chat, Contract Management and Knowledge Base allow you to build workflows that reflect how your organization delivers value.
Automation helps reduce repetitive steps, while dashboards and reports show where service is performing well and where action is needed.
Deepser for relationship-driven service companies
A platform designed for organizations that manage a high volume of daily interactions and cannot afford scattered information, slow responses or activities without a clear owner.
Customer Service: every interaction remains connected to the customer history, allowing agents to respond more accurately and provide consistent experience
Operations: activities are assigned according to clear rules, reducing manual handoffs that slow down work and create confusion between teams.
Sales and Account Management: the knowledge gathered throughout the customer relationship helps identify new needs and recommend more suitable services.
What you can do with Deepser in the service sector
Customer Service
Manage questions, reports and complaints in a shared environment. AI suggests useful information based on the history, helping the team respond without starting from scratch each time.
User Portal
Provide a digital space where customers and users can submit requests and view updates. The team receives fewer follow-up messages, while the experience remains more transparent.
Operations
Coordinate internal activities related to service delivery. Every step can be assigned, monitored and automated according to your organization’s rules.
CRM
Maintain an up-to-date view of every customer relationship. Interactions, opportunities and sales activities remain connected, allowing the team to work with greater continuity.
Contracts and SLAs
Manage terms, deadlines and service levels without relying on separate files. Automated notifications help teams meet agreements and act before issues arise.
Management
Monitor workloads, response times and service performance through dedicated dashboards. Decisions become faster because they are based on information that is already organized.
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.