CMDB: organize all your company resources
Deepser’s Configuration Management DataBase is the central repository of all your organization’s physical and virtual assets. It allows you to map every object, asset, person or process managed by your company.
Clients that trusted us
Never again without a repository.
Grouping existing data from the organization’s IT infrastructure in one place is critical, not only to have greater efficiency and security, but also to comply with ITIL guidelines. Elements can be linked together to highlight dependencies, and consequences, should changes occur in the infrastructure.
Deepser helps centralize your IT resources.
Your Database, Your Cataloging
With Deepser’s ITSM software you can define your own paths to implement your organizational model in the CMDB and track everything in your information system without losing any information.
Choose classes, types and subtypes, and categories across the hierarchy to keep every piece of information under control. Customize the database with a simple drag & drop.
Register your assets with our customizable and dynamic forms.
Import data into the CMDB from spreadsheets in .CSV and .XML format.
Manage visibility: assign permissions to specific groups and users.
Maximum flexibility: track key assets and information regardless of business scope.
Linked configurable elements
In addition to tracking data about individual assets, you can also track relationships among elements in the CMDB and other entities that make up the software. Thus you have a complete view of the impact changes and consequences caused by failures or upgrades occurring on your infrastructure or that of your customers.
Integrate the CMDB to the Help Desk and speed up support.
Link assets to contracts and keep track of renewals and expirations.
Receive alerts in case of anomalies and disruptions, you will have everything under control.
The CMDB module is included in the license:
Starter
Plus
Enterprise
Pricing Plans: clear and simple
We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users. In addition, we offer discounts for large groups.
Starter
To start out
Ticketing system complete & ITIL compliant
Dashboard & Report – Customizable
Calendar with Microsoft 365 & Google Calendar
User Portal
CRM
Board Kanban
Task Management
SLA Management
API – unlimited requests
$ 36
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Plus
For growing companies
Everything in Starter
CMDB – Unlimited Assets
CMDB Graph Views
IT Asset Manager
IT Monitoring
Contract Management
Password Manager
Knowledge Base
Service Catalog
Live Chat
$ 49,50
per month, per agent billed annually
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Enterprise
For larger companies
Everything in Plus
Workflows & NoCode/LowCode
Approvals & Stages
Scheduled Maintenance
Sales & Invoicing
Inventory & Warehouses
Project Management & Gantt View
Customer Satisfaction & Surveys
Marketing
Module Creator
Business Intelligence
AI Studio
Contact us to define business needs and number of agents.
Agent refers to those who use Deepser's back-office. For end users it is free.
Try free demoDiscounts for large groups
Reviews
“The product is very feature-rich. Now both my customers and I can’t do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B.
Information Technology and Services
“I use it to handle customer inquiries and general information. Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L.
Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it. Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.
Computer Networking
If you’re not ready to make a choice, here’s a gift for you!
Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.