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Guides, insights, events and content to go deeper into Service Management

Explore topics, discover best practices and stay up to date with news, events and product updates to transform your services and generate value for your organization.

Case Study

ITSM

Generali accelerates IT service delivery with Deepser

How one of Europeu2019s largest insurers streamlined ticketing and asset management across teams.

August 17, 2026

5 min read

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ESM

Cau2019 Foscari University unifies campus support

A single service portal for students and staff replaced a patchwork of inboxes.

August 17, 2026

4 min read

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IT Asset Management

Bepower scales field service operations

Coordinating on-site technicians with automated workflows and SLAs.

August 17, 2026

3 min read

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Events

AI

Deepser Live: AI nel Service Management

Demo event for filter testing.

Oct 15, 2026 · Online

Register now →
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Best Practices

Deepser Summit 2026

Demo event for filter testing.

Nov 20, 2026

Roma, Auditorium

Register now →

AI

Deepser Live: AI nel Service Management

Demo event for filter testing.

Oct 15, 2026

Online

Register now →
Webinar Deepser Connect: trucchi della nuova interfaccia Deepser per risparmiare tempo

Best Practices

Trucchi utili di Deepser che ti fanno risparmiare tempo

In questo webinar scopriremo le funzionalità meno note della nuova interfaccia di Deepser, utili per semplificare il lavoro quotidiano.

Aug 4, 2026

Online

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Webinar Deepser Connect: gestire il customer service per clienti internazionali con un portale multilingua

Customer Service

Customer service a clienti internazionali?

In questo webinar vedremo come gestire il customer service per aziende con più sedi internazionali attraverso un unico portale clienti multilingua.

Jul 15, 2026

Online

Register now →
Webinar Deepser Connect: introdurre l'AI nei workflow di ogni reparto aziendale

AI

Come introdurre l’AI nei workflow di ogni reparto

In questo webinar vedremo come utilizzare i workflow di Deepser per automatizzare le attività ripetitive che ogni giorno rallentano il lavoro dei reparti operativi.

Jul 1, 2026

Online

Register now →
Webinar Deepser Connect: gestione dei progetti nel settore manifatturiero con Deepser

Best Practices

Come gestire i progetti nella manifattura

In questo webinar vedremo come governare il cambiamento all'interno delle aziende manifatturiere, dove ogni modifica a un processo o a una procedura raramente riguarda un solo reparto.

Jun 17, 2026

Online

Register now →

Blog

Best Practices, ITSM

5 ITSM trends to watch in 2026

From generative AI to unified service management, here are the shifts shaping IT service delivery this year.

August 17, 2026

2 min read

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AI, Best Practices

Workflow automation: 3 mistakes to avoid

Automation pays off only when the process underneath it is sound. Three pitfalls that quietly undermine results.

August 17, 2026

4 min read

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Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

March 30, 2026

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ESM

Employee Experience and IT: the new competitive edge

When internal services work, people do their best work. Why employee experience is now an IT priority.

December 17, 2025

3 min read

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News

Award

Deepser enters the Gartner Market Guide for ITSM Tools

Deepser has been recognized among the representative vendors in the ITSM Tools market.

August 17, 2026

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Product Release

Deepser 24.2 release: more AI, more insight, more value

The new release brings native AI assistance, richer dashboards and a faster ticketing experience.

August 17, 2026

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Event

Deepser at Forum PA 2026

Meet the Deepser team at Forum PA to explore service management for public administration.

August 17, 2026

Read news →

Insights

Best Practices

The State of ITSM in 2026

Key trends shaping service management this year, from AI copilots to consolidation.

August 17, 2026

6 min read

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ESM

Enterprise Service Management: the next frontier

Why service management is expanding beyond IT into HR, facilities and legal.

August 17, 2026

5 min read

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AI

AI in the service desk: hype vs. reality

What actually works today, and where expectations still outrun capability.

August 17, 2026

4 min read

Read the insight →

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Compare all features

Feature
Starter
Plus
Enterprise
Service & Ticketing
Service Management
Incident Management
Issue Management
Request Management
Problem Management
Change Management
Customizable Service Types
Help Desk
Manage Priority/Urgency
Manage Status
Multi-Level Customizable Categorization
Routing Rules
Request Assignment
Customizable Service Desk Queues
Reminders
Escalation Rules
Multichannel Communication
Email Ticketing
Unlimited Email Integrations
Automatic Email Notifications
Customizable Email Templates
Call Center Management
CTI Integration
Time Tracking
Worklog Activities & Reports
Internal Comments
Comments To Users
Pre-Defined Quick Replies And Macros/Templated Responses
Ticket Relationship Mapping
Custom Ticket Templates
Multiple Ticket Templates & Template Rules
Ticket Export
Task Automation
To Do List
Tasks For Maintenance Scheduling And Activity Planning
Visual Calendar And Progress
Split Activities To Multiple Users
Customizable Task Types
Customizable Task Templates And Fields
SLA
Multiple Service Level Agreements Policies
Custom Work Calendars
Custom Unlimited Metrics
Custom Unlimited Goals
Business Rules Management
Reminders And Notifications
Escalations For Sla Violation
Escalations To Prevent Sla Violation
Marketing
Conversions Management
Ads Campaigns Management
UTM Parameteres Tracking
Performance Monitoring
Advanced Collaboration
Changes Tracking
Sales
Catalog: Product Management
Catalog: Simple Products & Grouped Products
Catalog: Product Types and Visibility
Catalog: Related Products
Tax Management
Tax based on Country
Multiple taxes
Currency: Multiple Currency
Currency: Automatic Currency Rate Updates
Currency: Quotes & Orders with different currencies
Price List: Multiple Price List Management
Price List: Catalog Price List Rules & Priorities
Price Lists based on Account
Quotation Management
Quotation templates
Order Management
Order templates
Create Orders from Quotations
Invoice Management
Invoice templates
Create Invoice from Orders
Create Invoice from Tickets
Create Invoice from Products
Shipment Management
Shipment templates
Create Shipment from Orders
Calendar
Visual Calendars
Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.
Integration with Microsoft 365 & Google Calendars
ITAM
IT Asset Manager With Auto-Discovery
Asset Lifecycle Management
Job Rules To Automatically Assign Assets To Companies/Users
Remote Collectors For Segregated Networks
Windows Agent
Agentless Discovery With Multiple Protocols
Monitoring
Software Manager: Auto-Detect Of Installed Software
Ip Address Manager With Subnets Auto-Discovery
Remote Control With Teamviewer
Remote Control With Anydesk
Remote Control With Splashtop
Integrations
Unlimited Ldap Integrations
LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)
Import Users From LDAP
Import Groups From LDAP
Azure AD
SAML & OAuth2.0
SSO – Single Sign On
SSO Linked With Ldap Integration
Import – Powerful Native Tool
Import – Unlimited Customizable Imports
Export – Excel/Csv/Pdf Exports
Integration – Connector For External Integrations
API – Powerful Rest API
Open Source Library For Api Integration
Telephone Switchboards Via CTI
Dashboard
Real Time Html5 Dashboards
Dashboards Panels With Group Permissions
Unlimited Customizable Dashboards
Reports
Pre-Defined Reports
Unlimited Customizable Reports
Scheduled Email Reports
Grids
Massive Actions For Multiple Updates
Excel/Csv Export
Granular Visibility Permissions
Miscellaneous
Watchers Users
Multicompany
Multidepartment
Supervisor Users
Global Search On All Entities
Unlimited Custom Fields
Customizable Branding
Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.
Customizable Form Templates
Granular Visibility For Every Template Field
Customizable Template Rules
Custom Grids
Custom Grids: Easy Configuration With Drag&Drop Tool
Custom Events For Integrations Or Custom Processes
Multifactor Authentication
Multi Language
Flexible And Powerful Permission Management
Flexible User Groups
Customizable User Roles
System Lists With Advanced Permissions And Logic
Unlimited Customizable Lists With Advanced Permissions And Logic
Attachments For Document Storage
Unlimited Attachments With Drag&Drop Management
Attachment Types With Advanced Permissions For Visibility
Multiple Warehouse Management
Warehouse Loads and Unload
Warehouse: Tickets and Worklog integration
Portals
End User Portal
Self-Service Portal
User Registration With Customizable Signup Process
Guest Portal For Non-Registered Users
Cmdb Portal For End Users / Customers
Crm Portal For End Users/Customers
Cms For Guest Portal
Announcement: Type management
Announcement: ITSM Release Management
Announcement: Scheduling
Announcement: Visibility management & permissions
Announcement: Tag categorization and custom sorting
Announcement: Integration with Portal Designer
Chat
Internal Conversations
Internal Conversation Channels
End User Portal Chat
Conversation Channels With Multiple End Users / Customers
Web Widget
Branded Widget Published On Multiple Web Sites
Customization Of The Widget
Customizable Offline Module
Unlimited Simultaneous Chats
File Sending
Activity Hours
Board
Kanban With Entities Integration
Kanban With Free Forms
Contract
Integrated Worklogs
Purchase Orders Management
Suppliers Management
Contracts In Hours & Quantity
Contracts Workflows
CRM
Account Management (Customers, Providers, Suppliers, Partners, Etc.)
Contact Management (Leads, Prospects, Contacts, Etc.)
Opportunity Management
Customizable Opportunity Types
Linked With Service Management And Contracts
Sales Pipeline Management
Email Crm For Sales Opportunities And Contracts
Address management: Address type management (e.g. location address, billing, shipping, etc.)
Address management: Address association to Accounts, Offices, Warehouses and CMDB
Password Manager
Secure Password Manager With Double Key Encryption
Secure Password Manager Portal For End Users / Customers
Secure Password Manager With Corporate (Shared) Passwords
Secure Password Manager With Private Passwords
Audit Log For Passwords Security
Passwords Linked To All Entities Of The System
Password Manager: Automatic Generation
Password Manager: Strength Checker
Knowledge Base
Multiple Knowledge Bases
Kbs Visibility Based On Groups
Portal Kbs For End Users / Customers
Public Kbs For Non-Logged Users
Kb Linked To Tickets
Kb Linked To Cmdb / Itam
Kb Linked To Crm
CMDB
Unlimited Customizable Ci Object Types
Unlimited Cis
Relations Between Cis
Link With Tickets
Link With Crm And Contracts
Service Catalog Management
Contract Management
License Management
Locations
Link With Itam (Autodiscovery) Module
Planned Activities / Maintenance
Email Cmdb For Devices And Contracts
Graph view relations
Graph view layout & dynamic loading
Module Creator
Create Apps & Custom Modules
Create Custom Forms & Grids
Create End User Portal Custom Modules
Create Custom API
Survey
Customer Satisfaction Survey
Survey Form Visual Designer
Automatic Surveys
Realtime Dashboards
Periodic surveys
Project
Project Management
Auto-scheduling for tasks
Advanced Permissions
Project dependencies and constraints
Project milestones and deliverables
Flow
Approval Request Management
Management Of Approvals By Email
Management Of Approvals From User Portal
Approval Rules Management
Approval Stage Management
Management Of Scheduled Flows
Management Of Automatic Entity Creation
Management Of Automatic Entity Update
Scheduled Maintenance Management
Task Automation Management
Automatic Email Management
No Code / Low Code Platform
Portal Designer
Visual Portal Designer
Frontend Portal Visual Designer
Graphic Widget
Portal Page Management
Group Based Visibility Management
Graphic Widget Customization
Multiple Portals Management
Product Management
Development Task Prioritization
Bug and Fix Tracking
Product Issue Management
Product Backlog Management
Feature Requests Management
Changes Tracking
Task Assignment to Developers

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